Overview:
This agreement outlines the Service Level Agreement (SLA) of the Ministry of National Guard and its target audience, under which the necessary electronic services are provided to support and sustain these services.
The Ministry of National Guard is committed to ensuring the satisfaction of all visitors to its e-services portal and their availability around the clock. This agreement is effective until further notice.
Below, we detail the electronic services that comply with the Ministry of National Guards standards, along with the maximum service delivery time. Please note that this timeframe does not include the provision of any missing information.
Scope of Services:
This agreement covers all the services listed below
- Electronic Document Verification Service
- Employee Services
- Data Sharing Request Service
Assistance and Support:
Most electronic services include a section for assistance and support, such as providing readable content like a user guide.
Information Security:
The Ministry of National Guard portal prioritizes the confidentiality of its users and visitors information. The portal management is committed to providing high-quality services to all users, as outlined in its Privacy and Confidentiality Policy.
E-Service Standards:
- The Ministry of National Guard s e-services are available 24/7.
- In the event of any service interruption, disruption, or modification, an announcement will be made in advance through the Ministry of National Guard s official communication channels.
| Service Name |
Service Implementation Time |
Service Availability Time |
| Electronic Document Verification Service |
Immediately |
24/7 |
| Employee Services |
Immediately |
24/7 |
| Data Sharing Request Service |
(10) Working days from the date of completion of the data sharing agreement procedures |
24/7
|